Commonly asked questions
Pricing FAQ
Op zoek naar meer informatie? Hier vind je antwoorden op veelgestelde vragen. Als je het antwoord niet kunt vinden - aarzel dan niet om contact met ons op te nemen!
Omdat het een gebruiksvriendelijke, browsergebaseerde en no-code oplossing is voor al uw behoeften op het gebied van digitale community engagement.
Maptionnaire krijgt ruimtelijke betrokkenheid als geen ander: al onze betrokkenheidsfunctionaliteiten hebben interactieve mapping en spatial storytelling als kern (maar u kunt ook standaardvragenlijsten maken). Hiermee kunt u eindelijk nauwkeurige, bruikbare GIS-gebaseerde inzichten krijgen van de lokale bevolking en hun ideeën verbinden met de plaatsen waar ze thuishoren.
Maptionnaire heeft een vaste prijs voor elk abonnement waaruit u kunt kiezen: Point, Collect en Communicate. De uiteindelijke prijs weerspiegelt het aantal vragenlijsten dat u van plan bent af te nemen - hoe meer u Maptionnaire gebruikt, hoe lager de prijs is voor één enkele vragenlijst. Voor zakelijke klanten bieden we pakketten op maat. Neem contact met ons op voor een persoonlijke offerte!
Om toegang te krijgen tot een bepaalde functie, moet je een actief productplan hebben dat deze functie bevat. Neem contact op met ons team voor meer informatie over de functies, de planstructuren en de kosten.
Wij bieden geen tijdgebonden "Vrolijk Kerstfeest" kortingen, dus u kunt uw abonnement starten op elk moment dat voor u comfortabel is. De prijsstelling werkt zo dat hoe meer je Maptionnaire gebruikt, hoe lager de prijs is voor een enkel project.
Ja, dat kan. Neem contact met ons op en deel de details over je organisatie en project, dan vinden we samen een passende oplossing.
We bieden geen standaard proefversie, maar we kunnen indien nodig wel een sandbox-omgeving bieden. Vul dit formulier in en ons team zal je helpen de juiste oplossing te vinden en de functies te verkennen waarin je geïnteresseerd bent.
Je kunt hier meer te weten komen over onze beveiliging, privacy en compliance. Als je nog andere vragen hebt, stel ze dan gerust via dit formulier. Maar in een notendop: Maptionnaire voldoet aan de GDPR-richtlijnen en we behandelen je gegevens met de grootst mogelijke vertrouwelijkheid en veiligheid.
Natuurlijk! Als je participatiebehoeften toenemen, upgraden we je graag naar een ander abonnement. Neem gewoon contact op met je accountmanager.
Het Maptionnaire abonnement is 12 maanden geldig en wordt automatisch verlengd. Als je het abonnement wilt beëindigen, moet je ons dat 2 maanden voor de verlengingsdatum (vermeld in het contract) laten weten. We bieden geen restitutie.
Je begint met een onboarding voor je team. Als je hulp nodig hebt, kun je het helpcentrum gebruiken of contact opnemen met support. We bieden ook trainingsservices om de capaciteit binnen je organisatie te vergroten.
Er is geen limiet aan het aantal gebruikers van één organisatie dat Maptionnaire kan gebruiken.
Het aantal actieve enquêtes en pagina's dat je kunt publiceren, wordt bepaald door je abonnement. Er is geen limiet aan het aantal deelnemers op Maptionnaire.
Ruwe gegevens kunnen worden geëxporteerd vanuit Maptionnaire en in andere GIS- of analysesoftware worden ingevoerd. Je kunt ook grafieken en gegevensvisualisaties uit Maptionnaire exporteren om op te nemen in je rapporten, om te delen met belanghebbenden.
Ja, absoluut! Maptionnaire wordt gebruikt door meerdere adviesbureaus die Maptionnaire aanbieden als service voor hun klanten.
Yes, you can add as many administrators as you need to collaborate on your project.
It depends which track you're on. The Single Project option runs for a fixed 12-month term unless agreed otherwise. Unlimited Projects plans (Collect, Communicate, Enterprise) renew automatically on a one-year invoicing cycle — cancel by giving 2 months' notice before renewal. We don't offer refunds on active subscriptions.
Raw data can be exported from Maptionnaire and brought into any other GIS or analysis software, including as an Excel spreadsheet. You can also export graphs and data visualizations made in Maptionnaire to include in your reports and share with stakeholders. For Enterprise customers, we also offer an API for automatic integrations."
Yes. We can set you up with a sandbox environment for up to two weeks, free of charge, to test the full feature set. You won't be able to publish live projects during that window, but everything else is available to try. Get in touch and we'll walk you through it.
Features aren't sold individually - they're grouped into our Collect, Communicate, and Enterprise tiers (or the one-time Single Project option). If you're only after a specific capability, get in touch and we'll point you to the tier that includes it.
Sure! If your engagement needs expand, we'll be happy to upgrade you to another subscription. Just get in touch with your account manager.
Yes - our Unlimited Projects plans (Collect, Communicate, Enterprise) are built for running multiple projects and price out lower per-project than repeatedly buying Single Project access. Contact us for a custom quote based on your volume.
The more projects you run with us, the lower the price per project. We don't run limited-time promotional discounts, but new customers can start on first-year pilot pricing, and we're happy to work out a plan that fits your organization's budget.
We sell in two tracks. If you run multiple engagement projects a year, an Unlimited Projects plan (Collect, Communicate, or Enterprise) gives you unlimited surveys and activities across your pipeline, priced for your organization. If you only need Maptionnaire for one project, the Single Project option gives you full platform access - including AI analysis and public-facing reporting - scoped to that one project for 12 months, with no subscription commitment. Tell us how your team works and we'll quote the track that fits.
There's no per-survey or per-respondent metering. Unlimited Projects plans (Collect, Communicate, Enterprise) include unlimited surveys and engagement activities across all of your organization's projects. The Single Project option includes unlimited surveys and activities within the one project it's scoped to, for 12 months. You're billed for the tier or project you're on - not for how many surveys or responses you run.
Unlimited Projects plans (Collect, Communicate, Enterprise) let you run unlimited active surveys and pages across your organization's projects. The Single Project option covers unlimited surveys and activities within its one scoped project. There's no limit on participants in either case. The editor also makes it easy to structure and manage your work, including reusing materials from projects you've already built in Maptionnaire.
There is no limit to how many users from one organization can use Maptionnaire.
Yes - this is who Maptionnaire is built for. Consultancies use Maptionnaire to run community engagement for their government and public-sector clients, then present the results as part of their deliverables. Many planning and engagement consultancies run Maptionnaire across multiple client projects.
Yes, we do. Please get in touch with us and share details about your organization and project, and we will find a suitable solution together.
Every workspace supports unlimited administrators, and you can set up project-level sub-groups with view or edit permissions to control who can see or change what. There's no cap on how many people from your organization can have access.
Unlimited Projects plans (Collect, Communicate, Enterprise) include unlimited surveys and activities across your projects. If you're on the Single Project option and need to run a second client project, you can either purchase another Single Project or move to an Unlimited Projects plan - get in touch and we'll help you figure out which makes sense.
A 'project' is one client engagement: 12 months of full platform access scoped to that engagement. Within it, you can run as many surveys and activities as the project needs - it's not limited to a single survey.
You kick-off with an onboarding for your team. When you need help, use the help center or reach out to support. We also offer training services to increase capacity within your organization.
We accept invoicing, credit cards, and checks for customers in the US. VAT is added based on your location where applicable."
Collect covers survey design, spatial data collection, and built-in analysis - a great fit if you don't need public-facing pages. Upgrade to Communicate if you want to publish project pages, share auto-updating reports, and let the public follow along and discuss. Enterprise adds shared multi-office workspaces, SSO, and advanced integration on top of Communicate. Not sure which fits? Answer three quick questions on our pricing page and we'll point you to the right track.
Maptionnaire is the only community engagement platform where drawing a boundary on the map updates your analysis charts instantly, no GIS software, no data export, no specialist required. Every response is geo-referenced from the moment it's collected, so you go straight from public input to defensible, presentation-ready insight in one browser-based, no-code platform, without hiring a GIS analyst or your IT team getting involved.
Collect covers survey design, map-based spatial data collection, and built-in analysis. Communicate adds interactive project pages on top: embed a single survey question or the full survey, turn the page into an online reporting page, and apply your own branding throughout.
Yes. The linked map-and-graph analysis view is built into every Unlimited Projects plan; no export to separate GIS tools, and no specialist required.
Excel works until you need to see patterns across the map. Cross-referencing where responses cluster with who's responding means manual pivot tables and eyeballing exports. Maptionnaire's linked map-and-graph view surfaces those patterns automatically.
All data and projects are retained for 90 days after subscription expiration, giving you a window to export or renew.
Either way, you're getting 12 months of access — the real question is whether it renews or not. The Single Project option is a one-time purchase: full platform access, including analysis, scoped to one project, for that year, with nothing that auto-renews afterward. Keep in mind that most projects don't stop needing analysis once data collection ends, so you'll often come back to the results for follow-up events or reporting, and the price stays the same either way. If a second project comes up during the year, an Unlimited Projects plan means you're already covered instead of buying access again.
Pricing depends on how your organization works and its size, not on a flat published number: an Unlimited Projects plan (Collect, Communicate, or Enterprise) if you run multiple engagement projects a year, or a one-time Single Project purchase if you have just one. Tell us about your portfolio and organization, and we'll send a custom quote.